Shipping Policy

Where We Ship

As part of this policy, delivery from hexclad is limited to eligible United States addresses. For customer assurance, we provide free standard shipping for all orders delivered in the United States.

Processing and Transit

As part of this policy, the standard processing period is 1–2 business days prior to shipment. For customer assurance, after dispatch, standard transit normally takes 4–6 business days.

Tracking Information

For customer assurance, customers receive shipment tracking details after dispatch. Where applicable, delivery estimates can be affected by carrier operations, weather, incorrect addresses, or events beyond reasonable control.

Delivery Details

Consistent with these terms, accurate address information is required; contact support as soon as possible if submitted details need correction. Consistent with these terms, cancellation is available before shipment; after dispatch, the Refund Policy controls return requests.

Business Information

Business name: hexclad
Brand/store name: hexclad
Physical and return address: 1612 I St NW, Washington, District of Columbia 20006, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)
Email: support@hexclore.shop
Phone: (771) 608-9685