Payment Policy

About Credit/Debit Card

For customer assurance, supported card brands are Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. For clarity, available card methods appear in the secure payment step before confirmation.

Transaction Review

For eligible requests, payment credentials are handled through authorized checkout and payment providers rather than published on the storefront. Where applicable, if payment is declined, confirmation does not occur until a valid authorization is completed.

Payment Processing

Under this standard, all product prices, shipping charges, discounts, and order totals are stated and settled in USD. For clarity, payment authorization is subject to issuer approval and standard security review.

Taxes, Cancellations, and Refunds

Where applicable, the store charges Taxes where legally required and does not represent that every order is tax-exempt. In keeping with our published standards, a refund approved under the Refund Policy is sent to the original payment method within 5–10 business days.

Store Contact Information

Business name: hexclad
Brand/store name: hexclad
Email: support@hexclore.shop
Phone: (771) 608-9685
Physical and return address: 1612 I St NW, Washington, District of Columbia 20006, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)