Refund Policy

Our 30-Day Commitment

For customer assurance, hexclad accepts eligible no-reason returns requested within 30 days after delivery and also supports exchanges. Where applicable, items should be returned with the included components and in a condition suitable for inspection.

Refund Processing

In keeping with our published standards, contact customer service with the order details before sending a return so that eligibility and routing can be confirmed. Consistent with these terms, an approved refund is issued to the original payment method within 5–10 business days following the required review.

Return Shipping Responsibility

Under this standard, merchant-paid return shipping applies to every approved no-reason return and exchange. Where applicable, if the order arrives damaged, has a defect, contains an incorrect item, or is missing an item, the merchant remains responsible for return shipping.

Items Outside the Convenience-Return Program

For a straightforward customer experience, the no-reason return option does not cover customized products, clearance or Final Sale merchandise, gift cards, or opened intimate or hygiene-sensitive products. For customer assurance, a listed exclusion never removes remedies that apply to damaged, defective, incorrect, or missing merchandise.

Order Cancellation

For a straightforward customer experience, a cancellation may be requested before shipment; after shipment, the request is handled under this Refund Policy. Where applicable, returns use 1612 I St NW, Washington, District of Columbia 20006, United States by default, subject to any different authorized address supplied for the specific request.

Customer Contact Details

Business name: hexclad
Brand/store name: hexclad
Phone: (771) 608-9685
Physical and return address: 1612 I St NW, Washington, District of Columbia 20006, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)
Email: support@hexclore.shop